Shipping policy
Shipping Policy
1. Shipping Partners
We ship your orders reliably using our trusted shipping partners. The shipping provider is selected based on the destination and the size of the order.
2. Delivery Times
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Within Germany: Delivery usually takes 2–5 business days after receipt of the order. However, delivery times may be longer depending on order volumes and availability. If your delivery is delayed, we will inform you as soon as possible.
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International Shipping: Delivery times for international orders may vary and are calculated individually depending on the destination. The estimated delivery time will be displayed during the checkout process.
3. Shipping Costs
Shipping costs are displayed during the checkout process and depend on the delivery address and the size of the order. The following standard charges generally apply:
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Within Germany: [insert amount]
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International: [insert amount] (depending on the destination country)
4. Delivery to Packstations
Delivery to Packstations is only available within Germany. If you select a Packstation as your delivery address, please ensure that all required address details are entered correctly.
5. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation by email. This email will include a tracking number, allowing you to check the status of your shipment at any time.
6. Delivery Issues
If any problems or delays occur during the shipping process, please contact us as soon as possible. We will be happy to assist you.
7. Shipping to an Alternative Address
You may have your order delivered to an alternative address, such as your business or workplace address or a Packstation. Please make sure that the correct delivery address is entered during the checkout process.
8. Damage in Transit
If the goods are damaged during transit or arrive damaged, please contact us immediately so that we can find an appropriate solution. We will review the case and take the necessary steps to resolve the matter.